Refunds and Exchange

At Purr Fectional, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a straightforward refund and exchange policy to make things right.

Refunds

• Eligibility: To be eligible for a refund, items must be returned within 10 days of purchase, unused, and in their original packaging.
• Process: To initiate a refund, please contact us at info@purrfectional.com with your order details. Once we receive and inspect the returned item, we will process your refund to the original payment method.
• Exceptions: Certain items, such as perishable goods, customized products, and sale items, are not eligible for refunds.

Exchanges

• Eligibility: Items must be returned within 10 days of purchase, unused, and in their original packaging to be eligible for an exchange.
• Process: To initiate an exchange, please contact us at info@purrfectional.com with your order details and the item you wish to exchange. We will provide instructions for returning the item and shipping the replacement.
• Shipping Costs: You are responsible for paying the shipping costs for returning items. If the exchange is due to a defect or error on our part, we will cover the shipping costs.

If you have any questions or need further assistance with your return or exchange, please do not hesitate to contact us at info@purrfectional.com. We are here to help!